The Augen Support team strives to deliver successful outcomes to requests that you may raise. 

If the service is not been delivered to the high standard that we aim for, then please escalate a ticket so we can address any issues or concerns.

Please send an email to support.management@augensoftwaregroup.com with the following information:

  • Ticket number
  • Issue details
  • Concerns you may have on the handling of the ticket
We will then do our best to get in contact and find a resolution for you.